Recommended base-line WAV(s) for use with IXC-10 Canvas Platform

There are several “generic” wav recordings that are recommended for use by the platform. While several carriers have elected to utilize the files that have been provided by Allcom USA (example of voice can be heard at 1-888-888-4618), it is advised that customers record their own prompts.

Call Treatment

Each toll-free number used to provide services to end-users on the IXC-10 Canvas Platform, is known as a DNIS. The 10-digit “dialed” number provides the switch with specific instructions on how to perform its’ functions for that particular call. For instance, a telephone company may have five different toll-free numbers, each for different resellers, or branded customers, and may wish to run different recordings and/or messages for each of their resellers. This is accomplished thru a system known as “DNIS-scripting”, where upon the toll-free number dialed (DNIS) identifies the particular function, or script, that will be utilized for that call. An example – a customer dials 1-888-888-4618, and reaches Allcom’s calling card platform, which is on the same platform as the 1-800-800-8313 bypass product for Allcom; it may also be the same platform as the Pin Pay Go platform. The switch recognizes the difference between the different toll-free numbers, and applies treatment accordingly. Treatment is the term used to describe the way that the switch provides services, based upon the DNIS of the numeber.

Example of a Logic Flow

Functional Overview – Network

Functional Overview – Platform

WAV (Voice) Recordings

Standard PC WAV files may be utilized as the method of delivering voice prompts to the caller. The individual calling the toll-free number will receive a recorded set of options (called prompting) that will be used to direct the customers’ input into the key set. Based upon the keypad input, any number of options may happen – we may utilize the key-presses to launch other processes (press 1 to make a call, press 2 to listen to the temperature, press 3 to speak with an operator) (called nested menus), or we may process calls. Example: “please type the telephone number you wish to call, or press zero for operator”. These must all be taken into careful consideration, and scripting (a set of directions and logical steps) should be well thought prior to recording any wav files.

Recommended Starter Files

• firstuse – an optional recording played FIRST time (only) that a card is used.
• Prepaid_badpin – your pin is invalid. Please Re-Enter.
• Prepaid_balance1 – You have (…)
• Prepaid_balance2 – (…) dollars remaining on your card.
• Prepaid_dial – please enter the number you wish to call.
• Prepaid_maxuse – This card is already in use on this system. Please try again.
• Prepaid_minutes1 – You have (…)
• Prepaid_minutes2 – (…) minutes remaining on this card.
• Prepaid_{plan} – “Hello, and thank you for choosing the (…) for making this call. In doing so, you are … (example)
• [Example of a welcome message for a specific platform. ]
• Prepaid_rate1 – The cost for this call is (…)
• Prepaid_rate2 – (…) per minute.
• Prepaid_thankyou – And again, thank you. [optional]
• Prepaid_welcome – Please enter your PIN and I will connect your call.
• Route_SMS – This is the branded sound that is played when a customer a toll-free number that routes to a domestic (or international) destination. It can be any sound of the carrier, or the customer’s choice.
• Route_unavail – You have dialed an invalid number. One moment while we connect you to customer service.
• System_failure – You have reached a number that can not be called from your calling area. (etc).